Pathetic service and even worse customer service!!! Unbiased look at Optics Planet. If you … I called every month and the typical response from the customer service rep was, "It should be here by the end of the month." Order status was "IN STOCK" said 3-5 days to ship. | Read 281-300 Reviews out of 325 OpticsPlanet Customer Services & Support Salaries 115 salaries (for 63 job titles) Updated Apr 17, 2020 115 OpticsPlanet employees have shared their salaries on Glassdoor. Regarding your payment issue, we do not capture the funds on your order until your items are in stock and ready to be processed and shipped. On a Saturday at 2:45 PM I placed an online order with OpticsPlanet. I called, chatted emailed and called again attempting to modify or cancel this order. For OpticsPlanet, great customer service is more than just picking up the phone when you call. Check Order Status Returns & Exchanges; Shipping Policy; Request for Quote (RFQ) Contact Us; Why Buy From Us. I was skeptical, now very pleased with service. 2 OpticsPlanet Customer Service Representative interview questions and 2 interview reviews. Voice your opinion today and hear what 2 customers have already said. Unmatched Shopping Experience; Free Shipping; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. OpticsPlanet salary trends based on salaries posted anonymously by OpticsPlanet employees. OpticsPlanet.com Coupon: 15% Off Select Gear Items. Thank goodness the transaction was backed by Amazon. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. Simply claim your company now. 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Customer Care Advisors provide an outstanding level of customer service to OpticsPlanet customers. Average salary for OpticsPlanet Customer Service Representative in Northbrook: $46,169 - $63,223. Here are their social … Experience in an ecommerce or call center environment preferred. Go ahead and ask the customer service agent if there are any extra promo codes available to complete your order. I called the number in Thermacell's instruction sheet and got the Thermacell Repellant company. 91 OpticsPlanet reviews. 2 OpticsPlanet Customer Service interview questions and 2 interview reviews. | Read 21-40 Reviews out of 137 I ordered a product on October 26th. Hard to believe that a company can survive with such lousy customer service. Categories ... very fast shipping that is free. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. I was impressed by the Optics Planet website. I ordered some Eotech optics from OpticsPlanet back in Oct. 2012. After about a week of waiting, I had to call them to find out it was back ordered. Average salary for Opticsplanet Customer Service Representative in Northbrook: $14. Sale . Your experience can help others make better choices. Generally, the customer service page provides customers with a way to contact optics planet 10% off coupon, or there will be a special promo codes button on the opticsplanet.com page. great customer support - I will be back again! Optics Planet took no ownership and just refered me back to Amazon. Based on 2 salaries posted anonymously by Opticsplanet Customer Service … OpticsPlanet.com Coupon: 15% Off Select Gear Items Surround yourself with a world of happiness … After I ordered my monocular, with the free 2 day shipping, I was looking forward to soon receiving my product. Bought through Amazon Prime but Optics Planet, Inc. was the shipper. Customer Service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. Discover incredible discounts at Optics Planet. 15% Off. Then started the next 8 months of lies, lies, and more lies. Your experience can help others make better choices. … Again, we deeply apologize for any inconvenience caused by this issue. Everyone has a job and you’re expected to get it done. We have forwarded your complaint over to the customer service management staff for future training opportunities. OpticsPlanet.com Shopping Tips. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. This position exists to provide an enhanced customer experience, maximize sales and profit margins, solve in depth customer problems and issues, and create an experience that makes customers want to continue to shop with OpticsPlanet in the future. 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I was pleased to find a black Leica 8x20 monocular at a price that was about $40 less than I could find elsewhere. Free interview details posted anonymously by OpticsPlanet interview candidates. Please try reaching out to us directly at care@opticsplanet.com. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. 15% Off Select Customer Favorites Don't miss out on this chance to save big. They are no longer in business. This isn’t some large corporation with a million people who don’t know what they do every day. Our team members primary responsibility is to support our internal Operations within our Customer Care and Operational teams by identifying order discrepancies and following up in a timely matter. We have forwarded your complaint over to the customer service management staff for future training opportunities. OpticsPlanet has a consumer rating of 1.39 stars from 51 reviews indicating that most customers are generally dissatisfied with their purchases. Received a VX-3, contacted Amazon customer service and told to call Optics Planet. Consumers complaining about OpticsPlanet most frequently mention customer service, buffer tube and credit card problems. (2 reviews) Is OpticsPlanet your company? I notified customer service that they could call off their "professional" and stop sending me marketing emails, which they did. 60 minutes later, I realized I placed the order for the incorrect item. Join the 325 people who’ve already reviewed Opticsplanet. Get to know your customers. Minimum 4 years’ work experience in a sales and/or customer service position. OpticsPlanet NON existing Customer Service. They gave … Average salaries for OpticsPlanet Customer Service Representative: [salary]. Reply. Customer Service. They told me that they had separated from the insole business four years ago. Useful. Join the 137 people who’ve already reviewed Opticsplanet. Expire Soon 18 used. Our Customer Care Quality Monitoring Coordinator’s primary responsibility is to monitor the Customer Facing Teams’ quality and accuracy at OpticsPlanet based on monitored contacts provided by third-party services and manually completed in-house. For OpticsPlanet, great customer service is more than just picking up the phone when you call. Which you can contact Optics Planet promo codes today How-to Guides ; … you can use to send message. Told to call Optics Planet receiving my product can use to send your message directly to the service! Large corporation with a million people who work here these days will respond to... To modify or cancel this order Status Returns & Exchanges ; Shipping Policy ; Request for (... Most frequently mention customer service Representative interview questions and 2 interview reviews to the customer service Representative in:... 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