Get to know your customers. Bought through Amazon Prime but Optics Planet, Inc. was the shipper. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each and every time you visit. We have forwarded your complaint over to the customer service management staff for future training opportunities. | Read 281-300 Reviews out of 325 Everyone has a job and you’re expected to get it done. They gave … I called every month and the typical response from the customer service rep was, "It should be here by the end of the month." A free inside look at company reviews and salaries posted anonymously by employees. Customer Care Advisors provide an outstanding level of customer service to OpticsPlanet customers. Received a VX-3, contacted Amazon customer service and told to call Optics Planet. You can contact Optics Planet via their customer service contact page. 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Pathetic service and even worse customer service!!! Free interview details posted anonymously by OpticsPlanet interview candidates. I called, chatted emailed and called again attempting to modify or cancel this order. For OpticsPlanet, great customer service is more than just picking up the phone when you call. Your experience can help others make better choices. Useful. Unmatched Shopping Experience; Free Shipping ; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. Categories ... very fast shipping that is free. Ordered a Mark 4 that and they supposedly had 6 in stock. Our team members primary responsibility is to support our internal Operations within our Customer Care and Operational teams by identifying order discrepancies and following up in a timely matter. A free inside look at company reviews and salaries posted anonymously by employees. Thank goodness the transaction was backed by Amazon. Generally, the customer service page provides customers with a way to contact optics planet 10% off coupon, or there will be a special promo codes button on the opticsplanet.com page. This is when I found out that there is no Thermacell customer service. About OpticsPlanet; GearExpert Blog; How-to Guides; … For OpticsPlanet, great customer service is more than just picking up the phone when you call. OpticsPlanet.com Shopping Tips. Our Customer Care Quality Monitoring Coordinator’s primary responsibility is to monitor the Customer Facing Teams’ quality and accuracy at OpticsPlanet based on monitored contacts provided by third-party services and manually completed in-house. You can also contact Optics Planet through their social media pages. I notified customer service that they could call off their "professional" and stop sending me marketing emails, which they did. I called the number in Thermacell's instruction sheet and got the Thermacell Repellant company. Customer Service. Enjoy great savings when you use Optics Planet promo codes today. Join the 137 people who’ve already reviewed Opticsplanet. I was impressed by the Optics Planet website. Check Order Status Returns & Exchanges; Shipping Policy; Request for Quote (RFQ) Contact Us; Why Buy From Us. Regarding your payment issue, we do not capture the funds on your order until your items are in stock and ready to be processed and shipped. I was skeptical, now very pleased with service. For OpticsPlanet, great customer service is more than just picking up the phone when you call. If you … Average salary for OpticsPlanet Customer Service Representative in Northbrook: $46,169 - $63,223. OpticsPlanet Customer Services & Support Salaries 115 salaries (for 63 job titles) Updated Apr 17, 2020 115 OpticsPlanet employees have shared their salaries on Glassdoor. (2 reviews) Is OpticsPlanet your company? I ordered some Eotech optics from OpticsPlanet back in Oct. 2012. Sale . From the way it started, to the business model, to the people who work here. Based on 2 salaries posted anonymously by Opticsplanet Customer Service … OpticsPlanet has a consumer rating of 1.39 stars from 51 reviews indicating that most customers are generally dissatisfied with their purchases. This isn’t some large corporation with a million people who don’t know what they do every day. 1Reach out To Customer Service - While shopping on the OpticsPlanet.com site, click the lower right-hand box for the chat to customer service. This position exists to provide an enhanced customer experience, maximize sales and profit margins, solve in depth customer problems and issues, and create an experience that makes customers want to continue to shop with OpticsPlanet in the future. OpticsPlanet.com Coupon: 15% Off Select Gear Items. Discover incredible discounts at Optics Planet. 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For some, this kind of responsibility is off-putting. 2Stackable Codes - One of the top ways to maximize your savings at OpticsPlanet.com, is to … I was pleased to find a black Leica 8x20 monocular at a price that was about $40 less than I could find elsewhere. Reply. Unbiased look at Optics Planet. Minimum 4 years’ work experience in a sales and/or customer service position. great customer support - I will be back again! Based on 2 salaries posted anonymously by OpticsPlanet Customer Service Representative employees in Northbrook. They told me that they had separated from the insole business four years ago. Simply claim your company now. Our Customer Care Operations Support Team is known to be the liaison between our customers, and processes here at OpticsPlanet. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. Order status was "IN STOCK" said 3-5 days to ship. Unmatched Shopping Experience; Free Shipping; Earn OpticsPlanet Bucks; Top Rated Mobile App; Military & Medical Professional Discount; Win Awesome Gear; Customer Testimonials; Information. Consumers complaining about OpticsPlanet most frequently mention customer service, buffer tube and credit card problems. After about a week of waiting, I had to call them to find out it was back ordered. OpticsPlanet.com Coupon: 15% Off Select Gear Items Surround yourself with a world of happiness … | Read 21-40 Reviews out of 137 For OpticsPlanet, great customer service is more than just picking up the phone when you call. Optics Planet return policy then says to contact manufacturer customer service if the item has been used. 10 days … Later, I tried to add a review at Opticsplanet but they notified me that my review had been declined because "it didn't focus on the product". On a Saturday at 2:45 PM I placed an online order with OpticsPlanet. … I ordered a product on October 26th. Share. Voice your opinion today and hear what 2 customers have already said. Do you agree with OpticsPlanet's TrustScore? Average salaries for OpticsPlanet Customer Service Representative: [salary]. Again, we deeply apologize for any inconvenience caused by this issue. To us, it means providing the most complete offering of products, services, resources and more to create a premium shopping experience each time you visit. 15% Off Select Customer Favorites Don't miss out on this chance to save big. Your experience can help others make better choices. Show reviews in all languages. I’m giving Optics Planet 3-stars, I’m not going to flame them for poor customer service because my order is taking too long or the shipping wasn’t on time. Hard to believe that a company can survive with such lousy customer service. Please try reaching out to us directly at care@opticsplanet.com. Experience in an ecommerce or call center environment preferred. Customer Service. Unbiased look at Optics Planet. 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